Pocket Fruity Casino Usability and Customer Support

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General Information About the Casino

Pocket Fruity Casino has been operational since 2012. The casino is owned by Bear Group Limited, a fully-owned peripheral of Gaming Realms PLC. The casino possesses a permit from the UK Gambling Commission that allows it to serve UK players. It also holds a second authorization with the Alderney Gambling Control Commission (AGCC). 

Pocket Fruity has been designed for tablets, although it also works on personal computers and laptops. Users with smaller smartphones might not enjoy the visual quality of the site. 

The online platform has mobile slots as well as recreational games like Slingo. In addition to that, Pocket Fruity also has several casino games in the casino as soon as they go live.

Players also have a chance to try out a number of jackpot slots, for example, the Mega Jackpot Golden Goddess powered by IGT. However, the slot menu lacks the multi-million progressive jackpots. Instead, the jackpot played for in the games, Mega Jackpot Golden Goddess, for example, is a fixed jackpot that does not change in the next draw. 

The slot games are also not available on free pokies mode. Therefore, just like any other game on the site, one has to register to access the games.

Casino Gaming Assortment

The main focus of Pocket Fruity casino is on slots. The website has an assortment of machines powered by IGT, Microgaming, and NetEnt. Aside from that, the gaming platform also has video poker, roulette, and blackjack. 

The site has two versions of blackjack and three versions of video poker. The Pocket Fruity casino also offers a number of games by its parent organization, Gaming Realm, in addition to games by Realistic, WMS, and Slingo-brand, with which Gaming Realms have licensing agreements with. 

Although the table game offer is limited, a player can enjoy the standard host of games one expects in this section.

Slot Machines

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The Pocket Fruity casino’s main spotlight, as its name suggests, is on slots. Thus, the gaming platform has a collection of slots powered by IGT, NetEnt, and Microgaming. The slot portfolio of this site has the most variety of games. 

The slots category has more than five hundred different kinds of games. Therefore, a casino visitor is rested assured that he or she will find many exciting slot machines. 

In the slot menu, one can find both classic and modern game designs. Some of the classic games being offered include: 

  • WOZ: Wicked Riches, 

  • Emperor’s Gold,

  • Gonzo’s Quest, 

  • Rainbow Riches, 

  • Cleopatra,

  • Zeus. 

Some of the more recent and modern games on the site include a selection from NetEnt and Microgaming, such as Hitman, Dracula, Fruit Shop, Hexbreaker 2, Siberian Storm, King of Slots, and Thunderstruck II among others. Usually, although the new releases are not featured in the dedicated category, a player can access them.

Blackjack

Pocket Fruity has two variations of blackjack on offer. A player has an option to play either the Lucky Ladies bonus wager or Hi-Lo Blackjack. 

The Hi-Lo Blackjack allows players to stake as to whether the subsequent card will be greater or lower than the previous card. On the other hand, the Lucky Ladies Blackjack is a side bet placed with an expectation that the first two cards will sum up to 20. 

One can join a virtual table irrespective of his or her level of experience. Given that there is only two blackjack variation, serious players might find it less attractive. Nonetheless, the two variants act as a good break from slots. A person can stake up to three hands simultaneously with a multi-hand option. 

Realistic Games is the primary software provider of this game for the casino. Realistic Games also introduced two new side stake games, which give players an added dimension whenever they try Pocket Fruity blackjack. A person can place a minimum bet of £1 and go up to £1000, which is the maximum allowable placing. The game lacks a live dealer. Therefore, a person is only able to play against the system. One can only join a virtual table. 

Poker

Pocket Fruity casino offers three different versions of the game. Games like Double Bonus Poker, Ten Play Draw Poker Multi-Hand, and Jack or Better can be found in the casino category. In the first variant, pairs of Jacks or Better wins an award at the standard video poker game. 

Pocket Fruity Double Bonus Poker possesses an old school vibe with rather old-fashioned graphics. However, it offers a conservative video poker game in addition to an extra bonus if a player is fortunate enough to find four aces. 

The final variant, Ten Play Draw Poker Multi-Hand, allows a person to play ten hands at a go for a greater opportunity to capitalize on winning cards. Video poker is quite dissimilar from a definite online poker room play. Contrary to straight poker, the video version lacks a real poker game plan that is often required to play in a real online poker room play. 

Although video poker looks like slots play, they follow laws governing a solitary poker form, five-card draw. Ideally, standard video poker allows small wager ranges and inflexible betting limits before it can display five cards on the screen. The action starts only when a player picks a card to discard or exchange for another one. 

Live Casino

Pocket Fruity live casino section has a significant number of classic table games in addition to a few latest games. The live dealer games in this section are supplied by Evolution Gaming. 

Pocket Fruity live casino has games including Speed Roulette, Dream Catcher, No Commission Baccarat, Roulette-Live Lobby, Blackjack-Live Lobby, and Grand Casino Roulette, among others. A player can experience live dealers and see his or her wager or bet win. Currently, there is no bonus for players wishing to try out Pocket Fruity live casino. 

Other Games

Other games being offered on the gaming site include Slingo and instant win. Slingo is a hybrid combination of slot and bingo. It is a popular game with a strong fan base in most online casinos. 

Slingo aims to bring players the most out of the two categories. Some of the favourite Slingo games include: 

  • Deal or No Deal Slingo, 

  • Love Island Slingo,

  • Britain’s Got Talent Slingo. 

Other games in the instant win category of Pocket Fruity casino include Baking Bonanza, Supreme Football, Da Vinci Diamonds Tic Tac Toe, Tripoli, and Slingo Fortunes among others. Aside from being entertaining, these games boast big jackpots attached to them. For instance, Deal or No Deal has a huge jackpot worth £100,000. 

Games such as Slingo Extreme increase the jackpot up to £50,000 for the lucky player. A player is allowed to place a bet as low as 50p and as high as £100 per game. A person has a chance to win up to £20,000 from a single placing.

Mobile Casino App

After signing in, a player will see two options. First, there is a site option, where a player will only need to visit the site to access the games. Alternatively, one can download the app. A player can download the Pocket Fruity app for Android, iPhone, Blackberry, or Windows. 

Once the app is downloaded and installed, the player only needs to sign in to access the games. Some of the Android devices that are compatible with this casino application include HTC, Samsung, LG, Huawei, Asus, Motorola, Wiko, and Acer. 

The experience with an iOS device is quite similar to that of Android devices. The casino app is compatible with iOS devices, including iPhone 6, Plus iPhone, and iPhone X, among others. 

The application focuses on providing supreme designs from Realistic Games. The app also supports games from other software providers, including NetEnt and IGT. The features, animation, and graphics are not similar to those being offered by other gaming companies. 

The Pocket Fruity application is user-friendly. In other words, a player can easily navigate the application. Additionally, the app size is reasonable, especially since it is mostly being installed on mobile devices. 

Software and Games Provider

Pocket Fruity games are powered by several game developers. The list of software providers includes:

  • NetEnt, 

  • Microgaming, 

  • IGT, 

  • Barcrest, 

  • Play‘n Go, 

  • WMS, 

  • Elk Studios, 

  • Evolution Gaming, 

  • Realistic Gaming, 

  • Yggdrasil and others. 

Although the casino offers games by its parent company, Game Realms, the online resource has a collection of games by other gaming companies that have entered into a licensing agreement with it. The slot machines, being the main game category in the site, has the largest number of collections from these companies. 

In the slots category, the company has a number of games from AlchemyBet slots. Diddly Dosh 2 is one of the slot games powered by AlchemyBet. NetEnt and Microgaming are the other service providers who are well represented in the slot category.

Other software providers contributing to the casino’s portfolio include Yggdrasil with Wolf Hunter being its notable game and Eyecon which offers HeartBurst.

Evolution Gaming is the main software and game provider for the live casino section. The twelve games offered in Pocket Fruity live casino are powered by Evolution Gaming. 

The table games, the two variations of blackjack to be specific, are provided by Realistic Gaming. Realistic Gaming also provides blackjack side bet games such as Perfect Pairs and 21+3. 

The games are not arranged or filter based on the software and gaming provider. Instead, these games are arranged into dedicated sections that allow a player to search them based on their type. Therefore, although a player can search a game by its title, he or she cannot search these games by their providers.

Security and Online Gambling License

The casino’s main office is located in Guernsey, United Kingdom. The casino’s UK based gambling activities are certified and regulated by the UK Gambling Commission. The Commission oversees the games in the casino. Therefore, safety and fair play are assured for players visiting the site. 

The Pocket Fruity casino also has another permit with AGCC. The firm’s AGCC registration number is 1908. The transactions and important data are encoded through a secure encryption protocol (SSL). SSL ensures that players are protected from hackers and unauthorized access during the withdrawal and depositing process. 

A player’s details, including the description and private files, are kept confidential. Therefore, as a player, one is not supposed to be worried about any unauthorized activities taking place in his or her account. 

Besides, players are allowed to forward complaints to the commissioner’s office in case of any abnormal activities in their accounts. However, Pocket Fruity advises users to ensure that their login credentials are kept private, and whenever a person shares his or her device, it is wise to sign off first. 

To ensure players’ compliance with gambling regulations, the Pocket Fruity site can demand documentation that verifies a person’s eligibility to play. Furthermore, in the case that a player is found to be playing illegally, for example, an under 18, the player will be banned from the site, and all his or her prizes will be nullified. 

Therefore, Pocket Fruity ensures that the casino environment is safe for the players while maintaining the gambling rules and regulations as per the UK Gambling Commission and AGCC.

Customer Support

Pocket Fruity Casino has a friendly and professional customer support team that readily responds to customer inquiries and problems. English is the only language that the support team uses to respond to any inquiries. 

Pocket Fruity users can reach out to the support team through various communication channels, including a live chat, a UK telephone number, or email. Although the support team’s services might not be available 24/7, they can respond to any inquiries between 9 am and 11 pm. 

Therefore, the support team is still able to provide help to most of the casino users. An online live chat is a fastest and easiest way to reach out to the support team. If you have any questions, all you need to do is join the online chat, and you will find a member of the support team to respond to your questions. 

Alternatively, a player can forward a question or any complaint to the support team through the support email. A mail can, therefore, be sent to [email protected] in case of any inquiries. The third option is to make a call to the customer support team. The phone number, +44 1597 737307, has been provided on the site. 

If you do not have any urgent questions, or maybe you have some suggestions that you may wish to forward to the Pocket Fruity team, you can also send a postal letter to the address of the casino’s Guernsey offices. 

Despite the numerous platforms that a Pocket Fruity casino user can communicate to the customer support team, the site still has a special section that helps to respond to quick and common questions that one may have. The help section suggests questions such as ‘how can I contact you’ and provide answers to the suggested questions.

Payment Methods, Terms of Deposit and Withdrawals

The payment methods supported by Pocket Fruity are not as many as the number of games it provides. Pocket Fruity is only meant for UK users. Therefore, most of the payment methods that are supported by the site or the application are those that exist in the country. 

To deposit into your Pocket Fruity account, you can either use debit or credit cards including Mastercard, Maestro, Visa Debit, and Visa. There is no specific deposit limit because the amount of money that may be required is dependent on the game that one intends to play.  

However, a player can choose to set his or her deposit limit up to £5,000. A deposit of up to £30 can also be completed using mobile methods. 

Some of the e-payment methods supported by the casino include: 

  • PayPoint, 

  • Ukash, 

  • PayPal, 

  • Skrill. 

Cashing out process has a 2-day pending period. After that, the waiting duration before receiving your money is dependent on the payment method that has been used. 

Pocket Fruity has set a minimum limit of withdrawal at £10. The casino has a withdrawal limit of £10,000 per month. While some payment methods would take a few days, other methods such as cheques and bank transfers can take up to two weeks.

Usability and Ease of Navigation on Pocket Fruity Website

Pocket Fruity, having been designed for mobile devices, is easy to navigate. The navigation in the desktop version is also easy to comprehend and use. It is difficult for a player to get it all wrong due to the large buttons and straightforward navigation, which makes the user experience effortless. 

The graphics on the site are also in such a way that one does not have to struggle to see something. The website has used a simple font style and has capitalized on ensuring that the games can be seen easily by putting them at the forefront. There are no unnecessary texts and images which help to maintain the focus attention of the games that are on offer. 

The categorization of the games makes access to the games much easier. Although the games have not been grouped based on the software and game providers, users can search for games based on their title or the type of game. The grouping into slots, instant win, casino, live casino, and jackpots improves the user experience. 

The payment options, as well as terms and conditions, have been clearly outlined on the site. The casino has a standard speed. One negative is the inability of users with phones with smaller screens to see the contents of the site. Users have to struggle to view the various games being offered. The gaming experience may also not be as comfortable as when one is using phones with larger screen sizes.

Conclusion

Since its inception in 2012, Pocket Fruity Casino has grown to become a huge online casino. As the name suggests, the casino mainly focuses on fruit or slot machine games. The casino, which can be accessed through either its website or a mobile app, was meant for mobile phones and tablets, although there is a desktop version of the site. 

The games on the site have been categorized into slot machines, blackjack, video poker, instant wins, jackpot and other games including Slingo, which is a hybrid of slots and bingo. 

Many software providers are represented in the Pocket Fruity collection. However, the main software providers are AlchemyBet, NetEnt, Microgaming, Realistic Gaming, and Evolution Gaming.

User information and activity on the site is protected through the use of a secure encryption protocol (SSL encryption). In addition to that, the games of the site are regulated by the UK Gambling Commission, and Alderney Gambling Control Commission to ensure safety and fairness. 

The casino has strived to maintain good customer service through communication channels, including live chats, email, and direct phone calls. Aside from credit and debit cards, players can deposit into their accounts using mobile billing and specific e-payment methods such as PayPoint and PayPal. 

The simple and effective user interface makes access to basic information such as Terms and Conditions, and payment options as well as the games easy. Generally, apart from the slot games, players have an option for other games on the site including a variety of popular cards and table games. 

The main strength of Pocket Fruity Casino is the high withdrawal limit. Players can withdraw up to £ 10,000 per month. Nevertheless, players do not enjoy the fact that live chat support on the site is not available 24/7. The casino focuses mainly on slots. The slots are powered by NetEnt, Microgaming, and IGT. 

The casino also offers a huge assortment of games from their parent company, Gaming Realms. Pocket Fruity Casino has attracted both positive and negative reactions since it became operational. Aside from a few complaints by a number of users, the casino has achieved a good reputation score among most of the online casino reviews.



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